Privacy Policy
Last updated: 12 October 2025
1. Introduction
Heritage Voyager ("we", "our", or "the Website") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our website.
2. Information We Collect
2.1 Information You Provide
When you contact us through our contact form, we collect:
- Your name
- Your email address
- The content of your message
We use this information solely to respond to your enquiry.
2.2 Automatically Collected Information
Like most websites, our servers automatically collect certain technical information when you visit, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
This information is collected through standard server logs and is used to maintain and improve the Website.
3. Cookies
We do not use cookies for tracking or advertising purposes. The Website may use essential technical cookies required for the website to function properly, such as:
- Session cookies for navigation
- Language preference cookies
You can control cookies through your browser settings.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Maintain and improve the Website
- Monitor and analyse usage patterns
- Detect and prevent technical issues
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in operating the Website (e.g., hosting services, email delivery services)
- When required by law or to protect our rights
- With your explicit consent
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Contact form submissions are retained for the purpose of responding to your enquiry and maintaining a record of our communications.
8. Third-Party Services
The Website may use third-party services for:
- Content delivery (CDN services)
- Website hosting
- Email delivery
These services may have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
9. External Links
The Website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.
10. Children's Privacy
The Website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.
11. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us through our contact page.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through our contact page.